Privacy Policy

Last updated: August 5, 2026

BODYACTIVE MYOTHERAPY
ABN: 53939276684
Address: 21 Webb St Narre Warren VIC 3805
Email: bodyactivemyo@gmail.com
Phone: 0426373949

1. About this Privacy Policy

BODYACTIVE MYOTHERAPY (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal and health information we collect and hold about you.

As a myotherapy and health service provider operating in Victoria, we handle personal information and health information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the Health Records Act 2001 (Vic) and Victorian Health Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information and health information, and how you may access or correct information we hold about you.

2. What information do we collect?

Depending on the services you receive and how you interact with us, we may collect and hold:

Personal information

This may include:

• Your full name
• Date of birth
• Residential or postal address
• Telephone number
• Email address
• Emergency contact details
• Appointment and booking information
• Payment and billing information
• Health fund or claiming information where relevant
• Information you provide through our website, contact forms or online booking systems
• Correspondence and communications between you and us
• Information relating to your use of our website.

Health information

As a myotherapy provider, we may collect health information necessary to assess and provide treatment. This may include:

• Medical history
• Current and previous injuries
• Symptoms and areas of pain or discomfort
• Physical assessment findings
• Treatment history
• Relevant medications
• Allergies
• Existing medical conditions
• Information about previous healthcare or treatment
• Referrals and reports from other healthcare practitioners
• Treatment notes and clinical observations
• Information about your physical health and wellbeing
• Other information reasonably necessary to provide safe and appropriate treatment.

Health information is sensitive information and is subject to additional privacy protections.

3. How do we collect your information?

We generally collect information directly from you.

This may occur when you:

• Contact us by telephone, email, text message or through our website
• Make an appointment
• Complete a client intake or health history form
• Attend a consultation or treatment
• Provide information verbally during an appointment
• Make a payment
• Communicate with us following treatment
• Complete an online booking or other electronic form.

In some circumstances, we may collect information from another person or organisation, such as another healthcare practitioner, insurer, health fund or authorised representative.

Where we collect personal information about you from someone else, we will take reasonable steps to ensure you are aware of the collection, where required by law.

4. Why do we collect your information?

We collect, hold, use and disclose your information where reasonably necessary for purposes including:

• Providing myotherapy and related health services
• Assessing your health and treatment needs
• Preparing and maintaining clinical and treatment records
• Managing your appointments
• Communicating with you about your treatment
• Providing treatment and follow-up care
• Communicating with other healthcare providers where appropriate and authorised
• Processing payments and health fund claims
• Managing our business and administration
• Responding to enquiries and complaints
• Meeting our legal, regulatory and professional obligations
• Managing risks, incidents and emergencies
• Protecting the health, safety and wellbeing of our clients and others
• Improving our services and client experience
• Sending information or marketing communications where permitted and where you have provided any consent required by law.

We will not collect health information unless it is reasonably necessary for a function or activity of our business and we have a lawful basis to do so.

5. Consent

Where required by law, we will obtain your consent before collecting, using or disclosing your health information.

You may provide consent expressly, including by signing a form, selecting an electronic consent option or otherwise clearly agreeing to the relevant use or disclosure.

In some circumstances, consent may be implied where this is permitted by law and reasonably apparent from the circumstances.

You may withdraw consent to a particular use or disclosure where legally permitted. However, withdrawing consent may affect our ability to provide certain services to you.

Withdrawal of consent does not affect information that we have already lawfully collected, used or disclosed.

6. Use and disclosure of your information

We will generally use or disclose your personal and health information only for the purpose for which it was collected, for a directly related purpose that you would reasonably expect, or where otherwise permitted or required by law.

Depending on the circumstances, we may disclose relevant information to:

• Other healthcare professionals involved in your care
• Your referring practitioner
• Medical specialists or allied health professionals
• Health insurers or health funds where necessary and authorised
• Workers compensation or other insurers where relevant and authorised
• Government agencies or regulatory bodies where required or authorised by law
• Our professional advisers, such as accountants, lawyers and insurers
• Payment processors
• IT, software, cloud storage and practice management providers
• Appointment booking and client management providers
• Website, hosting and technical service providers
• Other service providers who assist us in operating our business.

We will only disclose information that is reasonably necessary for the relevant purpose and, where required, with your consent.

We will not sell your health information.

7. Marketing communications

We may use your contact details to provide information about our services, promotions, educational material or other communications where permitted by law.

We will not use or disclose your health information for direct marketing without the consent required by law.

You may opt out of receiving marketing communications at any time by:

• Using the unsubscribe facility included in the communication; or
• Contacting us using the details provided in this Privacy Policy.

If you opt out of marketing communications, we may still contact you where reasonably necessary for purposes such as appointment management, treatment, billing, administration, safety or other legitimate business or legal purposes.

8. Website and online services

When you use our website, we may collect information such as:

• Your IP address
• Browser and device information
• Pages visited
• Date and time of visits
• Website interaction information
• Information submitted through online forms.

We may use cookies and similar technologies to operate our website, understand website usage and improve our online services.

Where applicable, our website may use third-party services such as:

• [Google Analytics]
• [Google Ads]
• [Meta/Facebook Pixel]
• [Online booking provider]
• [Website hosting provider]
• [Email marketing provider].

These services may collect information in accordance with their own privacy policies.

You can adjust your browser settings to manage or disable cookies, although doing so may affect website functionality.

9. Online bookings and third-party providers

We may use third-party software and service providers to assist with appointment bookings, client management, payment processing, electronic forms, communications, record management, website hosting and other business functions.

Examples may include:

• [BOOKING SOFTWARE]
• [CLIENT MANAGEMENT/PRACTICE SOFTWARE]
• [PAYMENT PROVIDER]
• [EMAIL/SMS PROVIDER]
• [CLOUD STORAGE PROVIDER]
• [ACCOUNTING SOFTWARE].

These providers may process personal information on our behalf.

We take reasonable steps to select service providers that have appropriate privacy and security measures in place.

10. Overseas disclosure and storage

Some of our technology, software or service providers may store or process information outside Australia.

Where this occurs, we will take reasonable steps to ensure that appropriate privacy and security safeguards are in place and comply with our obligations under applicable privacy laws.

The countries in which information may be stored or processed may include:

• AUSTRALIA

If you would like further information about whether a particular service provider stores or processes information overseas, please contact us.

11. How we protect your information

We take reasonable steps to protect personal and health information against:

• Misuse
• Loss
• Unauthorised access
• Unauthorised disclosure
• Unauthorised alteration
• Unauthorised destruction.

Depending on the circumstances, safeguards may include:

• Secure electronic systems
• Password protection
• Access controls
• Secure cloud services
• Device security
• Regular software and security updates
• Physical security measures
• Secure handling of paper records
• Staff and contractor privacy obligations
• Secure disposal of information when it is no longer required.

No electronic system or method of transmitting information over the internet can be guaranteed to be completely secure.

12. How long do we keep your information?

We retain personal and health information for as long as reasonably necessary to provide services, comply with legal and professional obligations, manage our business and resolve potential disputes or complaints.

Where information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, subject to any applicable legal or regulatory retention requirements.

13. Access to your information

You may request access to personal information and health information we hold about you.

To request access, please contact us using the details provided below.

We may ask you to provide sufficient information to verify your identity before providing access.

In some circumstances, we may be permitted or required by law to refuse access or provide access in a particular way.

If we refuse access, we will generally explain the reason for our decision and, where appropriate, provide information about available review or complaint options.

14. Correction of your information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete, out of date or misleading, please contact us and request that it be corrected.

We will consider your request and take reasonable steps to correct information where appropriate.

15. Privacy complaints

If you believe that we have mishandled your personal or health information, please contact us in the first instance.

You can make a privacy complaint by contacting:

Privacy Officer: Amy Kuang
Email: bodyactivemyo@gmail.com
Phone: 0426373949
Postal address: 21 Webb St, Narre Warren VIC 3805

We will investigate your complaint and endeavour to respond within a reasonable period.

We will handle privacy complaints confidentially and will not charge you for making a complaint.

If you are not satisfied with our response, or if you believe your complaint has not been appropriately resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

You can find information about privacy complaints through the OAIC’s website.

16. Data breaches

We take reasonable steps to protect your personal and health information from unauthorised access, loss, misuse or disclosure.

If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps in accordance with applicable privacy laws, including the Notifiable Data Breaches scheme where applicable.

Where required by law, we will notify affected individuals and the relevant regulator.

17. Children and young people

Where we provide services to a person under 18 years of age, we will handle their personal and health information in accordance with applicable privacy laws and any requirements relating to parental or guardian involvement and consent.

We may take reasonable steps to verify the identity and authority of a parent, guardian or other authorised representative before providing access to information.

18. Photos, testimonials and social media

We will not publish photographs, videos, testimonials or other material that identifies you without obtaining the consent required by law.

Where we seek your permission to use a photograph, testimonial or other content for marketing purposes, you may decline.

Consent to the use of marketing material is separate from consent to receive healthcare services.

19. Dealing with us anonymously or pseudonymously

Where lawful and practicable, you may have the option of dealing with us anonymously or using a pseudonym.

However, this may not be practicable where we need to identify you to safely provide healthcare, maintain appropriate clinical records, process payments, make bookings, meet legal obligations or provide other services.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable privacy laws.

The latest version will be published on our website with the date of the most recent update.

21. Contact us

If you have questions about this Privacy Policy or how we handle your personal or health information, please contact us:

BODYACTIVE MYOTHERAPY
ABN: 53939276684
Address: 21 Webb St, Narre Warren VIC 3805
Email: bodyactivemyo@gmail.com
Phone: 0426373949